Free Hotel Housekeeping Tutorial - KWT Students First Choice

Hotel housekeeping is an important part of keeping guests happy and ensuring the hotel is well maintained and clean.

Table of Contents

Audience

This tutorial is designed for students and professionals in the hospitality industry who want to learn more about hotel housekeeping. It is also suitable for those who are interested in pursuing a career in housekeeping and want to understand the basics of how to maintain a hotel.

Prerequisites

1. Basic knowledge of hotel housekeeping and hotel operations

2. Knowledge of cleaning and sanitizing procedures

3. Knowledge of the different types of hotel room amenities

4. Ability to read and interpret hotel documents such as housekeeping logs and guest room occupancy

5. Working knowledge of safety and security protocols

6. Ability to communicate effectively with guests and other staff members

7. Knowledge of local health, safety, and sanitation regulations

8. Working knowledge of basic computer software such as Microsoft Office

9. Knowledge of proper handling and storage of cleaning supplies and chemicals

Hotel Housekeeping – Introduction

Hotel housekeeping is the process of providing a comprehensive array of services to guests in order to maintain the cleanliness and comfort of their guest rooms, public areas, and other areas of the hotel. The housekeeping staff is responsible for a range of duties such as cleaning, changing bed linens, dusting, vacuuming, laundry, and restocking amenities in the hotel rooms. In addition, housekeeping staff are responsible for the overall cleanliness and appearance of the hotel, which includes carpet cleaning, window washing, and other related tasks. Housekeeping is a critical part of the hotel industry and is essential to creating a pleasant and comfortable environment for guests.

What is Housekeeping?

Housekeeping is the act of cleaning and tidying up a home or other living space. It involves dusting, vacuuming, mopping, and straightening up furniture, as well as other tasks such as laundry, changing bed linens, and organizing clutter. Housekeeping is usually done on a regular basis to maintain a clean and healthy living environment.

Objectives of Hotel Housekeeping

1. Provide a clean and comfortable environment for guests.

2. Ensure all areas of the hotel are maintained and cleaned to the highest standard.

3. Ensure the safety and security of all guests, staff and property.

4. Monitor and replenish supplies and stock items in the hotel.

5. Ensure all housekeeping staff is properly trained in cleaning and safety procedures.

6. Manage and maintain guest laundry services.

7. Respond to guest requests promptly.

8. Monitor and inspect guest rooms and public areas to ensure they meet health and safety standards.

9. Develop and implement housekeeping policies and procedures.

10. Monitor and maintain cleanliness of equipment, furniture and fixtures in the hotel.

Divisions of a Hotel

The divisions of a hotel can vary depending on the size and type of hotel. Generally, the divisions of a hotel include:

1. Front Office: responsible for all customer-facing operations, including check-in/check-out, room reservations, concierge services, and guest relations.

2. Housekeeping: responsible for the cleanliness, maintenance, and repair of the hotel.

3. Food and Beverage: responsible for the preparation and service of food and drinks in the hotel.

4. Security: responsible for the safety and security of the hotel, guests, and staff.

5. Management: responsible for the overall operations of the hotel, including budgeting, scheduling, and human resources.

6. Sales and Marketing: responsible for marketing efforts, including advertising and promotional campaigns.

7. Maintenance: responsible for the upkeep and maintenance of the hotel’s physical structure and grounds.

Housekeeping Department Layout in Hotel

The layout of the housekeeping department in a hotel typically consists of a housekeeping office, a linen room, a storage room, a staff room, and a cleaning supplies room. The housekeeping office is where the housekeeping manager or supervisor works and can be found in the front of the hotel. The linen room is where all of the bedding and towels are stored. The storage room is where other housekeeping supplies are kept, such as vacuum cleaners and cleaning chemicals. The staff room is where housekeeping staff can take breaks or eat their meals. Finally, the cleaning supplies room is where cleaning chemicals and other supplies are kept, such as mops, brooms, and dustpans.

Housekeeping − Areas of Responsibility

1. Cleaning: All areas of the facility should be kept clean and in good repair, including bathrooms, common areas, hallways, stairwells, and guest rooms.

2. Sanitation: The facility should be kept free of dust, debris, and other contaminants. This includes vacuuming, sweeping, mopping, and dusting.

3. Maintenance: The facility should be maintained in good working order. This includes making repairs, replacing light bulbs, checking appliances, and performing other preventative maintenance tasks.

4. Linen: Linens should be clean and in good condition. This includes laundering and storing bedding, towels, and other items.

5. Supplies: All necessary cleaning supplies and materials should be stocked and available. This includes soap, cleaning solutions, vacuums, mops, and other items.

6. Safety: The facility should be kept safe and secure. This includes checking fire extinguishers, smoke detectors, and locks.

Hotel Housekeeping – Staff Duties

Hotel Housekeeping staff are responsible for ensuring that all areas of the hotel are clean and well-maintained. They have a variety of duties and responsibilities, which include:

1. Cleaning and sanitizing guest rooms and bathrooms, including changing and laundering linens, vacuuming carpets, dusting furniture, and cleaning windows and mirrors.

2. Cleaning and sanitizing public areas, including lobbies, hallways, stairwells, and elevators.

3. Cleaning and sanitizing ballrooms, meeting rooms, and other event spaces.

4. Replenishing supplies, such as toiletries, linens, and other items in guest rooms.

5. Inspecting rooms to ensure they meet quality and cleanliness standards.

6. Responding to guest requests and inquiries.

7. Assisting with laundry and linen services.

8. Reporting maintenance issues to the appropriate department.

9. Managing and organizing inventory of cleaning supplies.

10. Performing other duties as assigned.

Structure of Housekeeping Staff

A typical housekeeping staff can be structured in the following way:

1. Head of Housekeeping: The Head of Housekeeping is responsible for managing the entire housekeeping staff and overseeing the day-to-day operations of the housekeeping department.

2. Assistant Head of Housekeeping: The Assistant Head of Housekeeping assists the Head of Housekeeping in managing the housekeeping staff and operations.

3. Housekeeping Supervisors: Housekeeping Supervisors manage and oversee the housekeeping staff and operations.

4. Housekeeping Staff: The housekeeping staff is responsible for daily cleaning, laundry, and other duties related to the upkeep of the hotel.

Executive Housekeeper / Manager of Housekeeping

The Executive Housekeeper / Manager of Housekeeping is responsible for managing and coordinating the daily housekeeping operations of a hotel. This position requires excellent customer service and people skills, as well as the ability to manage a large staff of housekeepers and ensure that the hotel remains clean and organized at all times. The Executive Housekeeper / Manager of Housekeeping is also responsible for developing, implementing, and monitoring housekeeping policies and procedures, as well as overseeing the budget and purchasing of housekeeping supplies. In addition, they are responsible for training and motivating staff, and providing excellent customer service to guests.

Supervisors of Housekeeping

Supervisors of housekeeping are responsible for managing the housekeeping staff in a hotel, motel, or other lodging establishment. They are also responsible for ensuring that all areas of the establishment are clean and sanitary. Supervisors of housekeeping typically create schedules and assign duties to housekeeping staff, inspect rooms for cleanliness, and order supplies as needed. They may also be responsible for hiring, training, and evaluating housekeeping staff. Additionally, supervisors of housekeeping may be required to review guest complaints and take corrective action.

Operating Staff / Attendants

Operating staff and attendants are responsible for supervising the operation of the facility and providing customer service. Duties include greeting and assisting customers, managing facility operations, performing routine maintenance and repairs, and ensuring safety and security. They may also be responsible for scheduling and coordinating the use of the facility and its equipment.

Qualities of Housekeeping Staff

1. Professionalism: Housekeeping staff should be professional in their conduct and appearance. They should be polite and well-mannered, and should always be punctual and reliable in their duties.

2. Attention to Detail: Housekeeping staff should pay attention to detail when cleaning, dusting, and vacuuming. They should be sure to reach into all the nooks and crannies, and to leave the premises in pristine condition.

3. Physical Stamina: Housekeeping staff should have the physical stamina to be able to stand and walk for long periods of time, and to lift and move heavy items.

4. Safety Awareness: Housekeeping staff should be aware of the safety issues that may arise in their work, such as using cleaning products correctly, avoiding slippery surfaces, and using proper posture when lifting.

5. Flexibility: Housekeeping staff should be flexible in their schedule and be willing to work odd hours if needed.

6. Communication Skills: Housekeeping staff should be able to communicate effectively with their coworkers and customers. They should be able to ask questions, take instructions, and offer solutions.

Hotel Housekeeping – Principles

Hotel housekeeping is an important part of the hospitality industry. It requires attention to detail and a commitment to keeping rooms in a clean and comfortable condition. Housekeeping staff must adhere to a set of principles and procedures in order to ensure that guests receive the best possible experience.

1. Cleanliness: All hotel rooms must be kept clean and tidy at all times. This includes wiping down surfaces, vacuuming floors, dusting, and cleaning bathrooms. Housekeeping staff should also be aware of any health and safety issues and be equipped to handle them.

2. Organization: It is important for housekeeping staff to keep their work area organized. This includes having a system in place for storing supplies, such as cleaning products, linens, and towels. Additionally, it is important to keep track of the room assignments and to ensure that all rooms are serviced in a timely manner.

3. Courtesy: Hotel housekeeping staff should always be courteous and professional when interacting with guests. This includes addressing them by name and offering assistance with any requests or needs they may have.

4. Communication: Housekeeping staff should communicate with other departments, such as maintenance and guest services, to ensure that all guest needs are met. Additionally, they should be aware of any changes to the daily schedule and relay any relevant information to other staff members.

5. Safety: Housekeeping staff should be aware of any potential safety hazards and take the necessary steps to ensure the safety of guests and other staff members. This includes properly storing cleaning supplies and checking rooms for any potential problems.

6. Quality Control: It is important that housekeeping staff inspect all rooms after they have been cleaned to ensure that everything is in order. This includes checking for any stains or odors, making sure that all linens are properly folded and stored, and that all surfaces are properly wiped down.

These principles and procedures are essential for hotel housekeeping staff to be successful. By following them, housekeeping staff can ensure that each guest receives the highest level of service and that the hotel is kept in the best possible condition.

Advantages of Housekeeping

1. Improved Safety: Keeping an orderly and clean home is essential for maintaining a safe environment for both you and your family. Housekeeping helps to reduce the risk of slips and falls, as well as other potential hazards.

2. Improved Efficiency: With an organized home, it’s easier to find the items you need in a timely manner. This makes everyday tasks much simpler and more efficient.

3. Stress Relief: A cluttered home can be a source of stress and frustration. Keeping an orderly home can help reduce stress levels and promote a more relaxed atmosphere.

4. Improved Health: A clean and organized home encourages healthy habits and helps to reduce the spread of germs.

5. Improved Aesthetic: A well-kept home looks and feels much better than a cluttered and disorganized one. This can be beneficial for both yourself and any visitors you may have.

Purpose of Cleaning

Cleaning is necessary to remove dirt, dust, germs, and other contaminants from surfaces, objects, and areas in order to maintain a healthy and safe environment. Cleaning also improves the appearance of a space and can help prevent the spread of illness and disease. Additionally, cleaning can help preserve the life of objects and surfaces, and make them last longer.

Cleaning and Hygiene Principles

1. Establish a cleaning and hygiene schedule. Set up a schedule for cleaning and maintaining hygiene for all areas of the space.

2. Use appropriate cleaning supplies. Make sure to use the correct cleaning supplies for each type of surface you are cleaning.

3. Disinfect high-touch surfaces. High-touch surfaces should be disinfected regularly to prevent the spread of germs and bacteria.

4. Practice safe food handling. Make sure that all food is handled safely and stored correctly to avoid contamination.

5. Keep floors and surfaces clean. Clean floors and surfaces regularly to keep them free of dirt, dust, and other debris.

6. Wear gloves and other protective gear. Make sure to wear gloves and other protective gear while cleaning to protect yourself from germs and bacteria.

7. Keep a clean and tidy workspace. Make sure to keep the workspace clean and tidy to prevent the spread of germs and bacteria.

8. Wash hands frequently. Wash your hands frequently and thoroughly with soap and water to prevent the spread of germs and bacteria.

Safety and Security Principles

1. Establish and maintain clear security policies and procedures:

Establishing and maintaining clear security policies and procedures is the foundation of any successful security strategy. Security policies should provide the guidance necessary to ensure that all staff members understand their roles and responsibilities in protecting the organization’s assets, data, and personnel.

2. Protect and monitor access to information and systems:

Establishing a secure access control system is essential for protecting information and systems from unauthorized access. This includes setting up user accounts and permissions, installing firewalls, and using encryption technologies.

3. Implement data loss prevention strategies:

Data loss prevention (DLP) strategies are designed to protect sensitive data from being unintentionally accessed, modified, or deleted. Strategies may include encrypting data, implementing access control lists, and monitoring user activity.

4. Use security tools to detect and respond to threats:

Security tools such as antivirus software, web application firewalls, and intrusion detection systems can help detect and respond to security threats. Organizations should have an incident response plan to address any security incidents that may occur.

5. Educate and train employees on security best practices:

Security awareness and training should be provided to all staff members to ensure they understand the importance of protecting the organization’s assets, data, and personnel. This includes understanding security policies, recognizing potential threats, and taking appropriate action.

Knowing and Handling Small Fire Hazards

1. Inspect the area regularly for potential fire hazards, such as overloaded electrical outlets or frayed electrical cords.

2. Store flammable materials in a cool, dry place away from heat sources.

3. Check that stoves, ovens, and other appliances are turned off when not in use.

4. Use an appropriate fire extinguisher for small fires and keep one near a potential fire hazard.

5. Ensure that your smoke detectors are working properly.

6. Teach other people in the home about fire safety and what to do in case of a fire.

7. Develop and practice a fire escape plan.

8. Do not leave burning candles or open flames unattended.

9. Be aware of the potential fire hazards of smoking and ensure cigarettes are extinguished properly.

10. Do not overload electrical outlets.

Importance of Decor in Housekeeping

Decor in housekeeping is important for several reasons. It helps create a pleasant atmosphere and can influence the mood of the people living in the house. Decor can also be used to define each room in the house and give it a unique character. Good decor can also be used to express the personal style of the homeowner. Finally, decor can be used to make the house more comfortable and inviting for guests and family members.

Rules for Housekeepers

1. Follow all safety regulations and rules for the property.

2. Maintain a clean and organized workspace.

3. Follow instructions from the property manager or owner accurately.

4. Report any damages or repair needs immediately.

5. Keep public areas and guest rooms neat, presentable, and clean.

6. Clean and sanitize all surfaces, floors, and bathrooms.

7. Follow checklist for daily, weekly, and monthly cleaning tasks.

8. Change bed linens, towels, and other items as needed.

9. Replenish consumable items such as soap and toiletries.

10. Properly store and dispose of all cleaning supplies.

11. Report any suspicious persons or activities.

12. Maintain a professional and friendly attitude towards guests.

13. Follow any additional instructions given by the property manager.

Types of Hotels & Rooms

Hotels:

1. Boutique Hotels: Boutique hotels offer guests a unique and intimate experience, often in a historic or charming location. These hotels usually offer a smaller selection of rooms and a more personalized service.

2. Resort Hotels: Resort hotels are usually full-service resorts, offering a variety of amenities such as restaurants, bars, pools, fitness centers, spas, and other recreational activities.

3. Luxury Hotels: Luxury hotels offer guests an upscale experience with luxurious accommodations, fine dining, and a variety of amenities.

4. Business Hotels: Business hotels provide amenities and services suited to the needs of business travelers, such as meeting rooms, high-speed internet access, and business centers.

5. Budget Hotels: Budget hotels offer basic accommodations at an affordable price. They often have limited amenities and services.

Rooms:

1. Standard Rooms: Standard rooms are the most common type of room, and they generally feature basic amenities such as a bed, desk, and bathroom.

2. Suite Rooms: Suite rooms are larger than standard rooms, and they often feature separate living and sleeping areas. Suites may also have additional amenities such as a kitchen or dining area.

3. Executive Rooms: Executive rooms offer guests a more luxurious experience, with upgraded amenities and services.

4. Deluxe Rooms: Deluxe rooms offer guests a more luxurious experience than standard rooms, with upgraded amenities and services.

5. Presidential Suites: Presidential suites are the most luxurious type of accommodation, offering guests the ultimate in luxury and privacy.

Types of Hotel Rooms

1. Standard Room: A standard hotel room typically features a bed, an attached bathroom, and basic amenities such as a television, phone, and Wi-Fi.

2. Suite: A suite is a larger room that includes a separate living area and additional amenities, such as a kitchenette, full-size refrigerator, and larger television.

3. Executive Room: An executive room is a luxury room designed for business travelers and often includes extra amenities such as a desk, private balcony, and complimentary snacks.

4. Connecting Room: Connecting rooms are two or more adjoining rooms that can be combined to create a larger space.

5. Family Room: Family rooms are designed to accommodate larger groups, often featuring two beds, a living area, and a kitchenette.

6. Accessible Room: An accessible room is designed to accommodate guests with disabilities, featuring wider doorways, lower light switches, and other features to make them easier to navigate.

Types of Hotels

1. Luxury Hotels – These hotels offer the highest level of service, accommodations, and amenities. They often feature luxurious rooms and suites, fine dining, spas, and high-end services.

2. Boutique Hotels – Boutique hotels are smaller, more intimate properties that offer unique design and personal touches. They often feature unique amenities and experiences, such as a rooftop bar or pool.

3. All-Inclusive Resorts – All-inclusive resorts offer guests everything they need for a vacation in one package, including accommodations, meals, activities, and entertainment.

4. Family Hotels – Family hotels are designed to accommodate the needs of families with children. They often feature amenities such as kid-friendly pools and activities, as well as family-friendly restaurants and lounges.

5. Extended Stay Hotels – Extended stay hotels are designed for guests who want to stay for an extended period of time. These hotels offer kitchenettes, larger rooms, and other amenities to make long-term stays more comfortable.

6. Business Hotels – Business hotels are designed to accommodate the needs of business travelers. They often feature meeting rooms, business centers, and other amenities to make it easier for guests to stay productive.

VIP Amenities in Hotel

VIP amenities in a hotel room vary greatly depending on the hotel and the level of accommodation. Some basic amenities that are often offered in a VIP room include upgraded furnishings, complimentary snacks and beverages, free Wi-Fi, concierge services, a separate check-in area, and upgraded toiletries. Other amenities that may be included are a mini-bar, access to private lounges, complimentary spa services, and VIP status with local businesses.

Hotel Housekeeping – Cleanings

Hotel housekeeping involves cleaning rooms in the hotel. This includes dusting, vacuuming, changing linens and towels, cleaning bathrooms, and making the bed. Other tasks can include cleaning windows, floors, hallways, and other common areas. Housekeeping staff may also be responsible for stocking supplies and replenishing goods in the guest rooms.

Cleaning the Check-In Room

1. Dust surfaces, furniture, and decorations.

2. Vacuum carpets and upholstery.

3. Wipe down counters, desks, and other hard surfaces.

4. Clean glass surfaces with glass cleaner and paper towels.

5. Empty trash cans and replace liners as needed.

6. Disinfect phones, keyboards, and other frequently used items.

7. Sweep and mop floors.

8. Clean mirrors and windows.

9. Check and restock supplies, such as toilet paper, paper towels, and soap.

10. Make sure all lights are working properly.

Cleaning an Occupied Room

1. Make the bed with fresh linens.

2. Vacuum the carpets, rugs, and upholstered furniture.

3. Dust all surfaces, including furniture, window sills, and baseboards.

4. Wipe down all bathrooms, including toilets, sinks, showers, and tubs.

5. Empty all wastebaskets and replace liners.

6. Mop all floors.

7. Clean mirrors and windows.

8. Clean any sticky surfaces, such as counters and tables.

9. Check and refill any amenities, such as soap, shampoo, and lotion.

10. Check and replace any lightbulbs that are burned out.

Cleaning the Check-Out Room

1. Dust and wipe down all surfaces.

2. Vacuum carpets and rugs.

3. Mop floors.

4. Empty all wastebaskets and replace liners.

5. Disinfect all surfaces, including countertops, shelves, and door handles.

6. Wipe down all computer screens, keyboards, and other electronic equipment.

7. Clean and polish mirrors and other glass surfaces.

8. Clean and polish all furniture, including chairs, desks, and tables.

9. Restock paper towels, toilet paper, and other supplies.

10. Clean and organize checkout station.

11. Clean and organize checkout shelves and racks.

12. Remove cobwebs and other debris.

13. Sweep and mop entryway.

14. Clean windows, if necessary.

Periodic Cleaning in Hotel

Periodic cleaning of hotel rooms is an important part of providing a clean and comfortable environment for guests. This type of cleaning should be done on a regular basis and may include vacuuming, dusting, cleaning the bathrooms, and wiping down surfaces. It is also important to pay attention to any areas that may require more specialized cleaning such as carpets, upholstery, and draperies. Depending on the type of hotel and occupancy, the frequency of periodic cleaning may vary. In general, hotels should aim to have their rooms cleaned at least once a week or after each guest check-out.

Cleaning and Keeping Public Areas of Hotel

1. Clean all public areas of the hotel frequently. Vacuum carpets, mop floors, and dust surfaces.

2. Empty all trash cans and replace with new liners.

3. Make sure all public areas are well lit and free of any hazards.

4. Ensure that all furniture and decorations are in place and arranged neatly.

5. Wipe down all surfaces such as counters, desks, and tables.

6. Clean and disinfect all public bathrooms, including sinks, toilets, and showers.

7. Make sure all public areas are stocked with necessary amenities, such as toilet paper, soap, and hand towels.

8. Replenish any items that may have been used or taken, such as paper towels and tissue.

9. Ensure that all public areas are free of any debris, such as food wrappers or discarded items.

10. Report any maintenance issues immediately to the hotel staff.

Hotel Housekeeping – Cleaning Equipment

Hotel housekeeping involves the use of a variety of cleaning equipment to maintain and clean guest rooms and public areas. This includes vacuum cleaners, mops, brooms, scrub brushes, dusters, buckets and wringers, dustpans, sponges, and cleaning solutions. Vacuum cleaners remove dirt and debris from carpets and upholstery. Mops and brooms sweep hard surfaces. Scrub brushes are used to remove stubborn dirt and grime from surfaces. Dusters are used to dust furniture and other surfaces. Buckets and wringers are used to clean hard to reach areas. Dustpans are used to collect dust and debris. Sponges are used to clean surfaces. Cleaning solutions are used to sanitize surfaces.

Advantages of Cleaning Equipment

1. Improved sanitation: Cleaning equipment helps to reduce the spread of germs and bacteria by providing a deep and thorough clean. This can help to keep your facility healthier and safer for employees, customers, and visitors.

2. Cost savings: Cleaning equipment helps to reduce the amount of time and money spent on cleaning, which can ultimately save your business money in the long run.

3. Increased efficiency: Cleaning equipment can help to improve the efficiency of your cleaning process, allowing you to get more done in a shorter amount of time.

4. Improved aesthetics: Cleaning equipment can help to improve the overall appearance of your facility, making it more attractive to customers and visitors.

5. Reduced risk of injury: Cleaning equipment can reduce the risk of physical injury by providing a better and more efficient way to clean. This can help reduce the amount of strain on employees.

Classification of Cleaning Equipment

1. Vacuums:

– Upright Vacuums

– Canister Vacuums

– Handheld Vacuums

– Stick Vacuums

– Robot Vacuums

2. Mops:

– Wet Mops

– Dry Mops

– Steam Mops

3. Brushes and Scrubbers:

– Hand Brushes

– Counter Brushes

– Spin Scrubbers

– Power Scrubbers

– Carpet Cleaners

4. Cleaning Solutions:

– All-Purpose Cleaners

– Disinfectants

– Glass Cleaners

– Carpet Cleaners

– Degreasers

– Tile and Grout Cleaners

5. Tools and Accessories:

– Squeegees

– Dustpans

– Brooms

– Garbage Cans

– Buckets

– Sponges

– Microfiber Cloths

Manual Cleaning Equipment

Manual cleaning equipment is any type of cleaning equipment that requires manual operation, rather than relying on electricity or other power sources. Examples of manual cleaning equipment include mops, brooms, dustpans, brushes, sponges, squeegees, dusters, vacuum cleaners, and floor polishers. Manual cleaning equipment is often used in residential and commercial settings, as well as in industrial and medical settings, to clean hard surfaces, carpets, and fabrics. Manual cleaning equipment is generally more affordable than motorized cleaning equipment and can be used in areas where power sources are not available.

Hotel Housekeeping – Guest Supplies

Hotel housekeeping staff are responsible for providing guests with all the necessary supplies needed for their stay. This includes items such as toiletries, towels, bedding, hangers, and other basic amenities. Housekeeping staff should also make sure that all the guest rooms are clean and tidy and that all the necessary supplies are replaced as needed.

List of Supplies for Guest Room

• Bed linens (sheet set, blanket, pillows)

• Towels (bath, hand, washcloth)

• Toiletries (soap, shampoo, lotion)

• Closet hangers

• Extra blankets

• Clock radio

• Wastebasket

• Nightstand

• Lamp

• Coasters

• Reading material (books, magazines)

• TV remote

• Snacks and drinks

• First aid kit

List of Supplies for Guest Bathroom

-Extra towels

-Toilet paper

-Hand soap

-Shower soap

-Shampoo

-Conditioner

-Toothpaste

-Toothbrush

-Q-tips

-Cotton balls

-Nail clippers

-Hairbrush

-Body lotion

-Facial tissue

-Feminine hygiene products

-Mouthwash

-Hand sanitizer

-Disposable razors

-Small trash can

Items Provided on Request

Hotels typically provide the following items on request:

• Extra pillows and blankets

• Iron and ironing board

• Hairdryer

• Baby crib/cot

• Extra towels

• Extra toiletries

• Room service

• Ice bucket

• Wake-up call

• Luggage rack

• Rollaway bed

• Extra hangers

• Coffee/tea maker

• Extra bathrobes

Hotel Housekeeping – Standard Procedures

1. Prepare the Room: Before you begin cleaning the room, ensure all supplies are readily available. This includes the necessary cleaning supplies and equipment, fresh linens, and any other items the guest may need.

2. Remove the Trash: Empty the room’s trash receptacle, and check for any other items that may have been left behind. Dispose of all trash, and replace the bag in the trash receptacle.

3. Dust and Vacuum: Dust all surfaces, including furniture and fixtures. Vacuum carpets, rugs, and all upholstered furniture.

4. Clean Surfaces: Clean the surfaces of the room, including countertops, the bathroom sink, the vanity, and all other surfaces that require cleaning.

5. Clean the Bathroom: Clean the bathroom, including the shower, toilet, sink, and mirror. Ensure all surfaces are scrubbed and cleaned thoroughly.

6. Change the Linens: Remove the used linens and replace them with freshly laundered ones. Check for any stains or damage, and report any damage to a supervisor.

7. Check for Amenities: Check the room for amenities such as towels, toiletries, and other items that need to be replenished. Replace any items that are missing.

8. Final Check: Perform a final check of the room for any items that may have been left behind. Ensure all surfaces are cleaned, and check for any other tasks that may need to be completed.

Setting Chambermaid’s Trolley

Setting a chambermaid’s trolley correctly is important for efficient cleaning and to ensure a safe and comfortable work environment. Here are some tips on how to set up a chambermaid’s trolley:

1. Place the trolley in an easily accessible location. Make sure the trolley is close enough to the cleaning area that it is not a burden to move it around.

2. Make sure the trolley is the correct height for the chambermaid and can be easily maneuvered around.

3. Stock the trolley with all the necessary supplies such as cleaning products, linens, and any other necessary items.

4. Make sure the trolley has enough storage space for all the items that need to be kept on it.

5. Place a trash bag and a laundry bag in the trolley.

6. Place a sign on the trolley indicating the chambermaid’s name and contact information in case of any questions.

7. Secure the trolley with a lock to prevent theft or misuse.

SOP for Setting the Chambermaid’s Trolley

1. Assemble all of the supplies needed for the day’s work. This should include fresh towels, toiletries, cleaning supplies, and any other items required for the day’s duties.

2. Place all of the supplies on the trolley. Make sure that all items are easily accessible and organized in an orderly fashion.

3. Check the trolley for any items that may be missing or damaged. Replace or repair any items as needed.

4. Double check that all of the compartments and drawers are properly closed and locked.

5. Push the trolley to the intended area and make sure that it is in a suitable location.

6. Examine the trolley and make sure that all items are easily accessible and properly organized.

7. Make sure that the trolley is in good condition and ready to use.

8. Check the trolley regularly and replenish any items that have been used or are missing.

SOP for Entering the Guest Room

1. Verify that the guest room is ready for occupancy. Check for any damages or maintenance issues that need to be addressed.

2. Ensure that the room has been supplied with the necessary amenities and supplies, including fresh linens and towels.

3. Ask the guest for their preferences and adjust the room accordingly.

4. Ensure that the lights and appliances are in working condition.

5. Place any necessary items in the room, such as extra pillows, blankets, hangers, etc.

6. Clean the room and organize the space according to the guest’s wishes.

7. Check the windows and doors to make sure they are securely closed.

8. Place a welcome note or other amenities in the room.

9. Once the room is ready, enter the guest’s information into the system and provide them with a room key.

10. Finalize the check-in process by walking the guest through the room and answering any questions they may have.

SOPs for Cleaning the Guest Bath Room

1. Prepare necessary cleaning supplies: Ensure you have all the necessary cleaning supplies before starting to clean the guest bathroom. This includes cleaning solutions, rags, microfiber cloths, sponges, scrub brushes, vacuum cleaner, mop, etc.

2. Clear the clutter: Remove any items that do not belong in the bathroom. Place these items in a designated area.

3. Empty the wastebasket: Empty the wastebasket and discard the contents in the outside trash bin.

4. Clean the sink and countertops: Spray the sink, countertops, and the backsplash with a disinfectant and scrub with a sponge. Rinse off with clean water and dry with a microfiber cloth.

5. Clean and disinfect the toilet: Spray the toilet bowl with a disinfectant and scrub the interior and exterior of the toilet bowl. Flush the toilet to rinse off the disinfectant.

6. Clean the bathtub/shower: Spray the tub/shower with a disinfectant and scrub the interior and exterior surfaces with a sponge. Rinse off with clean water and dry with a microfiber cloth.

7. Vacuum and mop the floor: Vacuum the floor to remove any dirt and debris. Mop the floor with a disinfectant solution and allow to dry.

8. Clean the mirrors and faucets: Spray the mirrors and faucets with a glass cleaner and wipe clean with a microfiber cloth.

9. Clean other fixtures: Clean other fixtures such as towel racks, light fixtures, and door handles.

10. Air out the bathroom: Open the windows to allow fresh air to circulate in the bathroom.

11. Put away cleaning supplies: Put away the cleaning supplies and restore the bathroom to its original condition.

SOPs for Cleaning Balcony / Patio

1. Begin by gathering the necessary supplies: broom, dustpan, garden hose, wet/dry vacuum, cleaning solution, scrub brush, cloths, and gloves.

2. Start by sweeping the balcony/patio area with a broom. Make sure to remove any loose debris, dirt, or leaves.

3. Use a wet/dry vacuum to remove any dirt or dust that was left behind.

4. Mix a cleaning solution of your choice with water and apply it to the area.

5. Use the scrub brush to scrub the area, focusing on any stubborn stains.

6. Rinse the area with a garden hose.

7. Dry the area with cloths.

8. Finally, wipe down the area with a damp cloth to remove any remaining dirt or dust.

9. Store all of your supplies away in a safe and secure place.

SOPs for Do-Not-Disturb (DND) Rooms

1. All DND rooms should be clearly marked and labeled with a visible “Do Not Disturb” sign.

2. Employees should not enter a DND room unless they have been given explicit permission to do so.

3. Employees should not disturb the occupants of a DND room or make any loud noises while in the vicinity of the room.

4. Employees should not leave any food, drinks, or other items in the DND room.

5. If a DND room is occupied, employees should not knock on the door or attempt to enter the room.

6. Employees should not use a DND room for any non-work related activities.

7. Employees should not use any electronic devices in a DND room, unless granted permission by the occupants.

8. Employees should not use any phones, computers, or other electronic devices in a DND room.

9. Employees should not smoke or use any type of tobacco products in a DND room.

10. Employees should not bring pets into a DND room.

Public Area Cleaning SOP

1. Ensure all cleaning materials are available and in working order.

2. Vacuum carpets, rugs and upholstered furniture.

3. Dust all furniture, window sills, baseboards, and moldings.

4. Wipe down hard surfaces including tables, counters, and shelves.

5. Clean and disinfect doorknobs, light switches, and other high-touch surfaces.

6. Clean and disinfect public restrooms, including toilets, sinks, and shower stalls.

7. Mop floors and empty all wastebaskets.

8. Re-stock all supplies as needed.

9. Report any damages or maintenance issues to the appropriate personnel.

10. Follow all safety procedures while cleaning.

SOPs for Cleaning the Lifts

1. Put on the appropriate safety gear before beginning the cleaning process.

2. Vacuum the lift floor and walls to remove dirt and debris.

3. Clean all mirrors, buttons, and handles with a nonabrasive cleaner.

4. Wipe down the interior walls with a damp cloth.

5. Mop the floor to remove any residue.

6. Disinfect all surfaces with an appropriate cleaning solution.

7. Clean the windows with a streak-free window cleaner.

8. Remove any cobwebs or dust from the ceiling and walls.

9. Check for any damages or defects and report them to the appropriate personnel.

10. Clean the lift doors and frames with a nonabrasive cleaner.

11. Polish the exterior of the lift with a wax or metal polish.

12. Test the lift and ensure that all safety features are working properly.

13. Empty and dispose of any trash and debris.

14. Once the cleaning is complete, turn off all lights and power off the lift.

SOPs for Cleaning the Front Office and Lobby

1. Greet visitors and patrons, and direct them to the appropriate area.

2. Vacuum or sweep the floor, making sure to remove all dust, dirt, and debris.

3. Mop the floor to remove any remaining dirt and debris.

4. Wipe down all surfaces, including desks, chairs, counters, and other furniture, with a damp cloth.

5. Dust all surfaces, including shelves, tables, light fixtures, and other furniture.

6. Clean the windows, both inside and out, with a glass cleaner.

7. Wipe down the reception desk with a damp cloth.

8. Empty all trash cans and replace the liners.

9. Sanitize all doorknobs, light switches, and other surfaces that may have come into contact with visitors.

10. Sanitize the bathroom, including sinks, toilets, and mirrors.

11. Sanitize all phones and other shared equipment.

12. Clean and freshen the air with a deodorizer.

13. Check all supplies, such as paper and toner, and replace as needed.

14. Make sure that the lobby or reception area is neat and organized.

15. Replace any burned-out light bulbs.

SOPs for Cleaning Parking Area

1. Inspect and note the condition of the parking area, including any cracks, potholes, or other potential safety hazards.

2. Sweep the area to remove debris, dirt, and trash.

3. Pressure wash any oil spots or other stains.

4. Fill in any cracks and potholes with asphalt or concrete.

5. Remove any weeds or grass growing in the area.

6. Edge and trim the grass around the perimeter of the parking area.

7. Apply a sealant to the surface of the parking area, if necessary.

8. Replace any broken or missing signs or lines.

9. Place garbage cans in appropriate areas.

10. Inspect the area periodically to ensure it remains clean and free of debris.

SOPs for Keeping the Garden

1. Water the garden regularly. Water the garden at least once a week, or more often if needed. Make sure to check the soil before watering to ensure it is not already saturated.

2. Fertilize the garden. Fertilize the garden with an appropriate fertilizer for the type of plants you are growing. Follow the directions on the package carefully.

3. Weed the garden. Remove any weeds that appear in the garden. Try to get to them before they can spread and take over.

4. Prune the plants. Prune the plants regularly to keep them healthy and avoid overcrowding. Deadhead flowers as they fade to keep the garden looking neat.

5. Control pests. Use organic methods to control pests such as using insecticidal soaps and beneficial insects like ladybugs.

6. Rotate crops. When planting new crops, rotate them so that the same type of plant is not grown in the same spot year after year. This helps to prevent soil depletion and the spread of disease.

7. Mulch. Use mulch to help keep weeds down and conserve moisture in the soil.

8. Monitor the garden. Monitor the garden regularly for signs of pests, disease, and other problems. Take action if necessary to keep the garden healthy.

SOPs for Cleaning the Dining Area

1. Gather all necessary supplies for cleaning the dining area. Supplies may include cleaning agents, such as a disinfectant, cleaning cloths, gloves, and a dustpan and brush.

2. Vacuum the floor, using the appropriate setting for the floor type.

3. Wipe down all tables and chairs with a damp cloth and an appropriate cleaning agent.

4. Sweep and mop the floor, using the appropriate cleaning agent for the floor type.

5. Wipe down all surfaces, such as countertops and cabinets, with a damp cloth and an appropriate cleaning agent.

6. Empty all waste bins and replace the liners.

7. Clean and disinfect all door handles and light switches.

8. Clean the windows, using a glass cleaner and a lint-free cloth.

9. Polish all surfaces with an appropriate polishing agent.

10. Place all supplies in their designated storage area.

SOPs for Cleaning the Swimming Pool

1. Test the pool water and adjust the pH level and chlorine level to the recommended range.

2. Vacuum the pool walls and floor to remove debris.

3. Backwash the filter to remove any debris or dirt trapped in the filter.

4. Clean the skimmer baskets, pump baskets, and filter.

5. Shock treat the pool with a chlorine product to kill algae and bacteria.

6. Brush the walls and floor of the pool to remove any remaining dirt or debris.

7. Clean the tiles with a mild detergent and a soft brush.

8. Empty the pool and scrub the walls and floor with a stiff brush.

9. Rinse the pool thoroughly and refill it with fresh water.

10. Add the correct amount of chemicals to maintain the pH and chlorine levels.

11. Balance the water chemistry and adjust the filter settings accordingly.

12. Run the filter for 24 hours to ensure proper circulation and filtration.

13. Skim the surface of the pool to remove any debris.

SOPs for Spring Cleaning

1. Prepare the cleaning supplies: Dustpan, broom, vacuum cleaner, mop, bucket, sponges, scrubbing brush, gloves, cleaning cloths, and cleaning solutions.

2. Vacuum all carpets and rugs in the house.

3. Dust all surfaces, including furniture, shelves, and light fixtures.

4. Clean windows and mirrors.

5. Mop all floors.

6. Clean upholstered furniture with upholstery cleaner.

7. Wash all bed linens and curtains.

8. Clean bathrooms, including showers, tubs, toilets, and sinks.

9. Clean kitchen, including countertops, appliances, cabinets, and floors.

10. Empty all rubbish bins and replace liners.

11. Wipe down walls and baseboards.

12. Polish all wooden surfaces.

13. Clean outdoor furniture, patios, and decks.

14. Sweep walkways and driveways.

15. Wash outdoor windows.

16. Clean outdoor play equipment.

Hotel Housekeeping – Linen Maintenance

1. Inspect linen stock regularly and record the inventory.

2. Ensure that all linens are properly stored and labeled.

3. Handle and store linens with proper care and maintain them in good condition.

4. Ensure that all linens are clean and well maintained.

5. Repair tears, frayed edges, and other damages to linens.

6. Replace linens that are beyond repair.

7. Sort and fold linens as per hotel standards.

8. Replace used linens with clean ones.

9. Maintain a record of linen use and report any shortages or losses.

10. Work with laundry department to ensure that the required linens are delivered on time.

Advantages of On-Premise Laundry Systems

1. Cost Savings: On-premise laundry systems are cost-effective, as they eliminate the need for a third-party to manage the process. This can save businesses time and money by reducing the labor and other costs associated with an outsourced laundry service.

2. Convenience: On-premise laundry systems are easy to use and maintain. This makes them ideal for businesses that require frequent washing, as they can be used as often as needed and require minimal maintenance.

3. Security: On-premise laundry systems are secure and private, as they are kept on-site and are managed by the business itself. This eliminates the risk of data and property being compromised by an outside third-party.

4. Scalability: On-premise laundry systems are highly scalable, allowing businesses to expand their laundry services as needed. This can be especially beneficial for businesses that experience periods of high demand, as they can accommodate more customers without having to rely on an outside service.

5. Hygienic: On-premise laundry systems are hygienic, as they are regularly maintained and cleaned. This ensures that customers are provided with clean and safe laundry items, which is important for businesses in the hospitality and healthcare industries.

On-Premise Laundry Equipment

On-premise laundry equipment is equipment used in commercial and industrial laundry facilities that can be located on the premises of a business or institution. This type of equipment is typically used to wash, dry, and fold large volumes of laundry in a short amount of time. On-premise laundry equipment may include washers, dryers, ironers, pressing machines, and folding machines. It can also include conveyor systems for sorting and transporting laundry items. This type of equipment is designed to be durable and reliable, and is often used in hospitals, hotels, nursing homes, prisons, and other businesses that require large-scale laundry services.

Working at On-Premise Hotel Laundry

Working at an on-premise hotel laundry can be a great way to gain experience in the hospitality industry. The job of a hotel laundry worker is to provide guests with clean, fresh linens and towels on a daily basis. This includes washing, drying, folding and delivering the linens and towels to the hotel’s guest rooms. Working in a hotel laundry can also involve cleaning and maintaining the machines used in the laundry process. It is important to be able to work quickly and efficiently to ensure the quality of the linens and towels are of a high standard. Additionally, strong customer service skills are essential in order to ensure the guests of the hotel are happy with the service they receive.

Laundry Cycle

The typical laundry cycle includes sorting clothes, pre-treating stains, washing, drying, folding and putting away.

SOPs for Laundry Management

1. Establish a laundry schedule: Establish a set laundry schedule for staff to adhere to, ensuring that all laundry is washed, dried, folded and stored in a timely manner.

2. Establish a sorting system: Establish a sorting system for different types of laundry, such as whites, colors and delicates. This will help to ensure that fabrics are washed in the proper cycle and at the appropriate temperature.

3. Establish a cleaning schedule: Establish a regular cleaning schedule for the laundry facility, including the washing machines, dryers and other areas.

4. Establish a maintenance schedule: Establish a regular maintenance schedule for all laundry equipment, such as washing machines, dryers and other areas. This will ensure that all machinery is functioning properly and that all laundry is being processed correctly.

5. Establish a laundry inventory system: Establish a system to track the amount of laundry that comes in and out of the facility. This will help to ensure that all laundry is accounted for and that staff are aware of what needs to be washed.

6. Establish safety guidelines: Establish safety guidelines for staff to follow while working in the laundry facility. This includes proper handling of chemicals, safety equipment and proper disposal of hazardous materials.

7. Establish a record-keeping system: Establish a system to track the amount of laundry that comes in and out of the facility. This will help to ensure that all laundry is accounted for and that staff are aware of what needs to be washed.

8. Monitor quality: Monitor the quality of the laundry being done, ensuring that all items are properly washed and dried in a timely manner.

9. Monitor staff: Monitor the performance of staff working in the laundry facility. This will ensure that all laundry is being processed correctly and that all staff are following safety guidelines.

10. Monitor supplies: Monitor the amount of supplies being used in the laundry facility, ensuring that the proper amount of detergents, fabric softeners and other products are being used.

Coordination & Work Records

Coordination and work records are an important component of any project management system. These records help track the progress of the project and ensure that tasks are completed on time and within budget. Coordination and work records provide a central repository for all project information, including project milestones, tasks, and deadlines. They also provide a means of tracking project performance, including budget, timeline, and quality. Additionally, coordination and work records can help identify areas of improvement and opportunities for collaboration.

Importance of Housekeeping Control Desk

The housekeeping control desk plays an important role in the overall management and operation of a hotel. It is responsible for ensuring that all housekeeping staff follow and adhere to the standards and procedures set by the hotel, as well as ensuring that the housekeeping staff are adequately trained. The housekeeping control desk also monitors the quality of service provided by the housekeeping staff, and ensures that all the necessary supplies and materials are available for use. The housekeeping control desk also ensures that all areas of the hotel are kept clean and free of debris, and that all areas are regularly inspected and maintained. Finally, the housekeeping control desk also acts as a liaison between guest services and housekeeping staff, providing assistance and advice when needed.

Functions of Housekeeping Control Desk

1. Monitor Housekeeping Room Status: The housekeeping control desk checks and logs the status of all guest rooms, including whether they are occupied, vacant, dirty, or clean. This helps the staff keep track of which rooms need to be serviced, and when.

2. Coordinate Room Assignments: The housekeeping control desk is responsible for assigning rooms to guests when they check in and making sure they are assigned to the right room.

3. Handle Guest Requests: The housekeeping control desk receives and responds to requests from guests, such as extra towels, additional amenities, or repair requests. They also coordinate with other departments to fulfill these requests.

4. Manage Housekeeping Supplies: The housekeeping control desk is responsible for ordering and maintaining housekeeping supplies, such as linens, cleaning products, and toiletries.

5. Monitor Housekeeping Staff: The housekeeping control desk supervises the housekeeping staff, ensuring that rooms are being serviced in a timely manner and that the staff is following proper protocols. They also keep track of staff hours and break times.

6. Assist with Check-Out Process: The housekeeping control desk assists with the check-out process, ensuring that all guest bills are accurate and that any necessary charges are added. They also help to resolve any discrepancies between the guest and the hotel.

Coordination of Housekeeping with Other Departments

Housekeeping staff should coordinate with other departments in a hotel in order to ensure that guests have a pleasant and safe experience. Housekeeping should coordinate with the front desk to ensure that rooms are properly cleaned and stocked with necessary items, such as towels, toiletries, and linens. Housekeeping should also coordinate with the maintenance department to ensure that any repairs or maintenance tasks are completed in a timely manner. Housekeeping should also coordinate with the security department to ensure that all safety protocols are in place and that any suspicious activity is reported immediately. Finally, Housekeeping should coordinate with the restaurant staff to ensure that all dining areas are clean and presentable. This coordination between departments is essential to ensure that guests have the best possible experience while staying at the hotel.